Good question. You can't go around giving unreasonable refunds to everyone that asks or you might go out of business right? What about customers that have a reasonable point and is not even through a full year of service....well you could be reasonable in return or you could try force your position on them.
It definitely would be more cost effective for me to just roll over, pay the money and get on with doing other things. BUT at some point you have to stand up for what is right and let other people know how they will be treated. Future home security customers can make their own judgment if they want to do business with Lloyd Security or not.
Would you do business with a company that treats you this way?
Here is a review of trying to cancel a home security service from Lloyd Security of Minneapolis, MN. http://www.lloydsecurity.com/
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