Wednesday, July 22, 2009

When does our contract really renew? Dec 1 or Jan 1, hmmmm


So the glorious fine print of the contract has been pointed out me. The area of interest is section 9. Duration. Retype here for your pleasure:

9. DURATION, The initial term of this Agreement shall be for an irrevocable three year term starting on the first day of the month during which the Equipment is installed and activated by the COMPANY. Thereafter, this Agreement will automatically continue for successive one-year renewal terms unless Customer or the COMPANY give written notice of cancellation of least 60 days before the initial or the then curent renewal term ends.

OK, contract started on Dec 12th, 2005, so the first three years are up. So when did the contract start for renewal purposes? The equipment was installed in September, 2005 or earlier. Monitoring service started on December 12th according to my records. That means the contract started on December 1st for renewal purposes, since that is the first day of the month when the contact was started.

So we got our renewal notice on a Holiday weekend 6 days before the new service term was to start and 54 days after we needed to give written notice.

This is getting uglier by the post.

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